Terms & Conditions

We comply with the Section 20 of the Consumer Protection Act 68 of 2008

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Company Information

MAK Spares is our trading name. We specialise in supplying spare parts and

providing repair services for domestic appliances including washing machines,

refrigerators, dishwashers, cookers, hobs, and extractors. We are authorised Smeg

agents. Payment for spare parts is processed at the time of ordering, and your

payment statement will reflect "MAK Spares." We aim to dispatch spare parts within

24 hours of order placement, subject to stock availability. In some cases,

replacement parts may differ from the original items. If so, we can provide details

about the alternative or updated part. For safety reasons, we do not offer technical

support for fitting spare parts. Customers purchasing parts are assumed to either

use a qualified, authorised Smeg technician or possess the appropriate technical

knowledge to carry out the installation at their own risk. For gas-related parts, a

certified gas technician must perform the installation.

Cancellation and Return

Order Cancellation: You have the right to cancel any order before delivery or within 7

working days of receiving the goods for a full refund, excluding special orders. To

exercise this right, you must notify us using our returns process within this time.

Return Conditions: You have a statutory duty to ensure the safe return of any goods,

including covering delivery costs, unless the goods were incorrect or damaged upon

arrival. Items must be returned unused and in their original packaging. Items that

have been fitted, modified, or damaged will not be accepted for return.

Incorrect Goods: An item will not be considered incorrect if it is a manufacturer’s

replacement containing alternative or superseded parts, provided you were advised

of this at the time of order.

Goods not returnable: Include electronic components; removed from packaging;

have been fitted on, or had the seal tampered with.

Handling and delivery charges will not be refunded. A restocking fee may apply.

Special orders are non-returnable.

Order Cancellation by Us: We reserve the right to cancel and refund any order at any

time. This may occur for reasons including: Items being discontinued by the

manufacturer; Pricing errors.

Incorrect or Faulty Orders

Please notify us within immediately of all shortages, faulty or damaged parts,

or incorrect orders. We will, at your choice, make good any shortages or non-

deliveries; replace or repair damaged or defective parts; or refund to you the

amount paid for the goods in question.

Returns Policy

To return goods you must first contact us using our contact page to arrange to

have the goods returned. You will need to provide the following information: -

1. The order number.

2. Part number(s) to be returned and quantity.

3. Reason why the parts are being returned.

When we receive such a request, the goods to be returned MUST meet the

following criteria: -

The request for return must be made within 7 days of the goods being

received by yourselves, any requests for return made past the 7 day

notification date may be not be handled. We will accept back goods that

are:

a. Incorrectly ordered

b. Surplus requirement

The goods must be within original packaging and unused. Goods that have

been used will be refused and returned to the sender. Please note that all

goods will have visible fitting marks on them if they are fitted.

Special Order Items

Special order items are not part of our regular stock and must be requested directly

from the manufacturer on your behalf. Delivery times for these items depend on the

manufacturer’s schedule. Please note that special order items cannot be returned. If

the product you are purchasing requires a special order, we will inform you at the

time of purchase.

MAK Spares Disclaimer

MAK Spares recommends that all components be installed by a properly qualified

technician, ideally one authorized by Smeg. Neither MAK Spares nor Smeg will be

responsible for any damage or hazards resulting from repairs done by unauthorized

or unqualified individuals. The company also disclaims liability for any losses that

were not foreseeable by both parties at the time of the agreement, losses not

resulting from a breach by the supplier, or any business-related or non-consumer

losses. This statement does not affect your legal consumer rights, nor does it limit

our responsibility for fraudulent misrepresentation or for death or personal injury caused by our negligence.

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