providing repair services for domestic appliances including washing machines,
refrigerators, dishwashers, cookers, hobs, and extractors. We are authorised Smeg
agents. Payment for spare parts is processed at the time of ordering, and your
24 hours of order placement, subject to stock availability. In some cases,
replacement parts may differ from the original items. If so, we can provide details
about the alternative or updated part. For safety reasons, we do not offer technical
support for fitting spare parts. Customers purchasing parts are assumed to either
use a qualified, authorised Smeg technician or possess the appropriate technical
knowledge to carry out the installation at their own risk. For gas-related parts, a
Order Cancellation: You have the right to cancel any order before delivery or within 7
working days of receiving the goods for a full refund, excluding special orders. To
exercise this right, you must notify us using our returns process within this time.
Return Conditions: You have a statutory duty to ensure the safe return of any goods,
including covering delivery costs, unless the goods were incorrect or damaged upon
arrival. Items must be returned unused and in their original packaging. Items that
have been fitted, modified, or damaged will not be accepted for return.
Incorrect Goods: An item will not be considered incorrect if it is a manufacturer’s
replacement containing alternative or superseded parts, provided you were advised
of this at the time of order.
Goods not returnable: Include electronic components; removed from packaging;
have been fitted on, or had the seal tampered with.
Handling and delivery charges will not be refunded. A restocking fee may apply.
Special orders are non-returnable.
Order Cancellation by Us: We reserve the right to cancel and refund any order at any
time. This may occur for reasons including: Items being discontinued by the
Please notify us within immediately of all shortages, faulty or damaged parts,
or incorrect orders. We will, at your choice, make good any shortages or non-
deliveries; replace or repair damaged or defective parts; or refund to you the
have the goods returned. You will need to provide the following information: -
1. The order number.
2. Part number(s) to be returned and quantity.
3. Reason why the parts are being returned.
When we receive such a request, the goods to be returned MUST meet the
following criteria: -
The request for return must be made within 7 days of the goods being
notification date may be not be handled. We will accept back goods that
are:
a. Incorrectly ordered
b. Surplus requirement
The goods must be within original packaging and unused. Goods that have
been used will be refused and returned to the sender. Please note that all
Special order items are not part of our regular stock and must be requested directly
from the manufacturer on your behalf. Delivery times for these items depend on the
manufacturer’s schedule. Please note that special order items cannot be returned. If
the product you are purchasing requires a special order, we will inform you at the
MAK Spares recommends that all components be installed by a properly qualified
technician, ideally one authorized by Smeg. Neither MAK Spares nor Smeg will be
responsible for any damage or hazards resulting from repairs done by unauthorized
or unqualified individuals. The company also disclaims liability for any losses that
were not foreseeable by both parties at the time of the agreement, losses not
resulting from a breach by the supplier, or any business-related or non-consumer
losses. This statement does not affect your legal consumer rights, nor does it limit
